The COVID-19 pandemic prompted the increased and widespread use of virtual health services, including telehealth, in health centers. While this technology is not new to the health center setting, its increased use has impacted clinician engagement both positively and negatively. This paper reviews those impacts and provides tips for...
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Mitigating Burnout and Maintaining Provider Satisfaction During Vaccination Rollouts – Session 2
This is the second session in our three part series. It was recorded on April 7, 2021, and focused on strategies to support provider satisfaction among nurses in the pandemic workplace. Click here to access the slides from this session. Click here to access other sessions in this series.
View moreMitigating Burnout and Maintaining Provider Satisfaction During Vaccination Rollouts – Session 1
This is the first session in our three part series. It was recorded on March 31, 2021, and focused on engagement strategies to mitigate burnout during vaccination rollout. Click here to access the slides from this session. Click here to access other sessions in this series.
View moreSTAR² Center – Addressing Stigma, Health Disparities, and COVID-19’s Role in Affecting Workforce Retention
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This webinar was hosted on August 26, 2020, and focused on the intersection of health disparities, COVID-19, and stigma. Stigma plays a pivotal role in the health disparities and inequities faced by the patients and communities that health centers serve. In fact, stigma is not just proximal to negative...
View more“Psychological PPE”: Promote Health Care Workforce Mental Health and Well-Being
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The COVID-19 pandemic is exacerbating existing issues with health care professional burnout and joy in work that will persist once the more immediate crisis has abated. IHI reviewed available evidence for interventions that can help protect staff mental health in the face of extreme working conditions such as natural disasters,...
View moreVirtual Learning Hour Special Series: Psychological Personal Protective Equipment (PPE)
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This program is part of the IHI Virtual Learning Hour Caring for Caregivers Special Series, delivered in partnership with Well Being Trust. The COVID-19 pandemic has resulted in an unprecedented “second wave” of mental health and well-being concerns, especially for health care workers on the front lines. This Virtual...
View moreManager Training for Employee Engagement – Part 2
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This session was hosted on June 30, 2020 as the second session in this two part series. During this session, April Lewis of Good Connection, Inc. took the audience for a deep dive into the importance of employee engagement efforts and provided insight on how managers can engage their...
View moreManager Training for Employee Engagement – Part 1
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This session was hosted on June 23, 2020 as the first session in this two part series. During this session, April Lewis of Good Connection, Inc. provided an overview of the STAR² Center Manager Training Toolkit and introduced attendees to the “why” behind the toolkit and manager training in...
View moreSTAR² Center Turnover Tool Webinar Series – Session 3
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This session was recorded on June 3, 2020. In this session Alexia Eslan walked through 7 action steps to support provider retention. Suzanne Speer closed out the series with an overview of the STAR² Center’s Turnover Calculator Tool and what to do with your turnover data once you’ve collected...
View moreSTAR² Center – Turnover Calculator Tool
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As health centers, Primary Care Associations (PCAs), and Health-Center Controlled Networks (HCCNs) work to improve clinician retention in the field, questions continue to emerge about the real problem of turnover. There is not currently a publicly available data set available that specifically captures health center turnover, so ACU’s STAR²...
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