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Our interviews start with an overview of our company and discussion of our patient focused goals. I then run through a brief overview of the position. I allow time for the interviewee to ask questions in between during the overview. Then I move into what strengths they would bring to the organization and position. What their 5 year goals are? I ask if they could discuss one area that they would like grow in or improve over the next year.
Our Mission is a community sponsored outpatient facility providing primary medical care, preventative medical care, and patient education. Incoprorated as a non-profit membership organization, CRHS seeks to improve the health services and health education available to the people of Scott County and neighboring communities.
General Goal; Improve the patient flow process for both the patient and the provider
Subset : Educate all staff on the process from beginning of patient calling for appt , to coming into the facility to processing through the facilityI feel the biggest obstacle is Time. It is difficult to be engaged across the board with all departments and disciplines with so many responsibilities. That is why it is important that the organization have supervisors/managers who are engaged daily with the employees of their department and performing job tasks along side them. We have weekly meetings that starts with the quality team on week 1 and 2, individual departments meet together week 3 and all employees together week 4 This allows us to have employee input on the processes they perform daily It also allows open discussions as a group about how process changes affect each department and then collaboratively discuss solutions then revaluate how the process changes worked. The employees are the face of the organization and the hands performing the task daily so it is important for productivity and job satisfaction that the employees have a voice of input
1). Allowing times in meetings for Employee discussion and input so that the meeting isn’t just me talking but employee input. Also allow time at the end for question and answer sessions
2). Keeping employees informed about what is going on in the company and how they have contributed to that. Value that contribution
3). Ask for suggestions about how to make the process better , and evaluate how any suggested changes will impact the way employees do their job including how the change will strengthen the process or weaken the process
4). Allow time for employee training that is beneficial to improving the job experience.