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Hi, Jennifer:
This is a great question! The metrics that you adopted for your clinical setting are some of the most commonly used and can often be tweaked for individual performance. When it comes to the employee you want to seek out “people metrics” and the best approach is to establish goals that can have the SMART method applied (Specific, Measurable, Attainable, Relevant, and Timebound).
Begin with the job description – what should they be doing, to what level of success/completion, and by when? Quality and quantity metrics should be included and consider using a satisfaction survey to simply see how they are connecting with the work and the environment.
Consider words like:
– process
– complete
– designed
– develop
– complete
…. to establish metrics.Those words make it about the person. You can also sit with the team member and construct unique metrics. I recently had a team complete a survey and I asked them, “how do you measure success in your role?” and the answers ranged from meeting deadlines, saving the company money to the feedback they receive from providers.
In the words of Stephen Covey, “Begin with the end in mind” …. what needs to be done and what milestones can/should be met to ensure they are on the path to achieve it.
I hope this helps! We can definitely go deeper during the town hall if you want to share one roll you are considering.
~April
Hi, Sandra:
I LOVE your responses and awareness of how you support your team. The things you want to start doing are solid and will definitely help with the advancement of your team. As you consider expanding your recognition program I recommend asking your team members how they prefer to be shown appreciation. You can ask them a question similar to the one I asked the group “in what ways do you feel appreciated?” Or “In the workplace, how do you know if you are appreciated?” Create the space for them to give examples and you will see what’s important to them. In the development of your training program, consider what skills are need in the short and long term.
Keep up the great work and commitment to your people!
~April
Hi, LC Participants!
I hope your week is off to a great start! I wanted to check-in and remind you to practice self-awareness as you engage with your team members. Each person has depth beyond what you see and you will get better results when you empower the whole person. Be mindful of how you are shown support.
They desire your presence, compassion, and guidance.
Offer praise for the small wins and accomplishments!
I look forward to our next session!
April
Hi, Sandra:
Thank you for sharing your responses. This is a necessary goal and you have a clear plan to accomplish it.
Well done, as always!
April