These days, providers in many health care settings are feeling burned out. What about providers who work with underserved patients, who face greater barriers to good health than other patients? In this video, Dr. Nia Zalamea, faculty for the IHI Open School course PFC 101: Introduction to Patient-Centered Care,...
ZurickDavis – Learn from Leaders: Capturing Your Full Value from the ACU Workforce Project
This webinar was held on Tuesday, October 4, 2016. Presenter Allison Abayasekara of ACU’s STAR² Center gave an overview of the STAR² Center and the resources and training opportunities we offer.
HRE Online – Effective Exit Interview Strategies
This article contains tips to help HR staff to craft an exit interview process that promotes a successful retention program.
CHAMPS – Exit Interview Template
“No matter how comprehensive and thoughtful your retention plan is, some of your staff will leave the organization. When this happens, try to conduct an exit interview to find out why he/she is leaving. The answers you receive may enable you to resolve previously unknown problems or help in...
NCFH – Staff Satisfaction in Community Health Centers
This presentation outlines the importance of staff satisfaction and employee engagement and offers pointers on finding a method for gauging staff satisfaction that fits your organization.
CO Coalition for the Homeless – Staff Engagement Survey
This template was created in 2011 to serve as an example for health centers to use in the creation of staff engagement surveys for their own employee engagement programs.
Salud – Employee Satisfaction Survey
This employee satisfaction survey was created in 2010 to serve as an example for health centers to create surveys for their own employee engagement programs.
WPHCA Breakout Session Resource Page
STAR² Center staff led a Staff Recruitment and Retention breakout session as part of the Wisconsin Primary Health Care Association’s Fall Learning Session on Thursday, September 29, 2016. The session provided an overview of the available data, resources, and next steps for workforce growth. After the session, please help us to...
CCL – High-potential Talent: A View from Inside the Leadership Pipeline
Talent management represents an organization’s efforts to attract, develop, and retain skilled and valuable employees. Its goal is to have people with the capabilities and commitment needed for current and future organizational success. An organization’s talent pool, particularly its managerial talent, is often referred to as the leadership pipeline....
Tantau & Associates – Provider and Staff Satisfaction Survey
This survey, developed by Catherine Tantau and made available for download through the Institute for Healthcare Improvement, provides a template for evaluating provider and staff satisfaction within a health care organization.