Public Housing Primary Care (PHPC) centers provide comprehensive services to a special population, specifically residents of public housing. Staff at PHPCs must be knowledgeable of the special populations they serve and may need additional skills, training or practice to provide the best quality services to this underserved demographic. Safety net providers such as those at PHPCs may face high turnover rates, issues with staff qualifications and training, and lack adequate staff support. This webinar focuses on ways to increase staff morale, effective ways to train staff, and ways that health center management can equip lower level staff to take charge in their current positions and possibly learn skills to move into leadership roles.