This three-part webinar series will focus on managers at health centers and the skills they need to have a positive impact on their workforce in the wake of the COVID-19 pandemic. Topics covered will include increasing employee engagement, policies and procedures.

Session 1: Increasing Employee Engagement at Your CHC

Employees who are engaged are 87% less likely to leave an organization, according to Gallup survey data. It’s no secret that employee engagement is necessary and equally as challenging to impact and sustain. There are several drivers of employee engagement that include managerial style, workload, and personal alignment with the mission. During this interactive session, participants will learn proven strategies to improve employee engagement at their CHC. 

Learning Objectives:

• Identify the drivers of an engaged team
• Discover practical approaches to increase engagement amongst a diverse team
• Develop solutions to align staff with organization’s mission and vision

Speaker Bio:

April Lewis empowers individuals to be the highest versions of themselves so they can be healthy, happy, and high-performers. She is the CEO of the A. Lewis Academy, Inc., a workforce development coaching and consulting firm. She has an extensive healthcare background and takes an “inside–out approach” to personal, professional, and organizational transformation. She excelled in various roles in operations, training, and technical assistance for Community Health Centers and PCAs, before ending her tenure at the National Association of Community Health Centers. Lewis now serves as a keynote speaker, executive coach and trainer for Fortune 500 companies, healthcare organizations, and education institutions across the nation.

Session 2: Adapting Procedures and Workflows for COVID Resilience

COVID has changed many of our clinical and non-clinical processes, some temporarily while others more permanently. This webinar will provide examples and steps to consider in updating procedures and workflows to ensure: sustainability beyond COVID including with virtual care and vaccination requirements, team-based coordinated care, and patient-centered care.  

Learning Objectives:

• Considerations to analytically review existing and create new procedures to incorporate lessons learned and meaningful change
• Ensure to include your teams when making changes to workflows
• Learn about existing tools and examples that can help you make changes 

Speaker Bio:

Alexia Eslan is a native Spanish speaker with over 20 years of experience working with public and private health entities at the local, regional, national, and international levels. She has extensive expertise in public and private health strategies, leadership development, project management, strategic planning, community and patient engagement, qualitative research, data analysis and evaluation, learning collaboratives, quality improvement, health care transformation, social marketing, and capacity building.

Alexia’s experience at JSI as a senior consultant and office director, and prior to JSI as business operations manager at Kaiser Permanente and manager of market strategy at Colorado Access, have given her a keen understanding of the operations of healthy systems and their link to community. 

Session 3: Diversity, Equity, And Inclusion: Managing for a New Culture

Managers have the greatest potential to create a more diverse, equitable, and inclusive work environment. DEI is not a “program” for an organization to do rather a culture shift an organization becomes. This session will focus on individual thinking, mindset, and actions necessary to change. Implementing successful DEI initiatives is a process that requires buy-in from everyone. This webinar will focus on the drivers of DEI and how to create and maintain an equitable environment from the hiring process to the day-to-day operations.

Objectives:

• Identify managers’ role in DEI initiatives
• Understand the psychology of belonging
• Learn how to engage in difficult conversations

Speaker Bio:

April Lewis empowers individuals to be the highest versions of themselves so they can be healthy, happy, and high-performers. She is the CEO of the A. Lewis Academy, Inc., a workforce development coaching and consulting firm. She has an extensive healthcare background and takes an “inside–out approach” to personal, professional, and organizational transformation. She excelled in various roles in operations, training, and technical assistance for Community Health Centers and PCAs, before ending her tenure at the National Association of Community Health Centers. Lewis now serves as a keynote speaker, executive coach and trainer for Fortune 500 companies, healthcare organizations, and education institutions across the nation.