Hi Amanda,

Thanks so much for sharing! It’s great to hear that you’re using PRAPARE, and that your staff are trained to “pick up on needs expressed”. The latter statement reminds me of trainings like “empathic inquiry” or other conversational approaches (e.g., motivational interviewing). Has your organization utilized these types of trainings?

And we couldn’t agree with you more on how cities and states can be more helpful in providing better transportation choices, as this impacts access to care for vulnerable populations. From a policy perspective, do you think there might be an opportunity for your organization to present data on your patients’ needs to your city and/or state government officials?

Thanks, again!

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