These days, providers in many health care settings are feeling burned out. What about providers who work with underserved patients, who face greater barriers to good health than other patients? In this video, Dr. Nia Zalamea, faculty for the IHI Open School course PFC 101: Introduction to Patient-Centered Care,...
This webinar was presented on October 11, 2016 as the first installment of the STAR² Center fall 2016 webinar series. Slides from this webinar can be found here. Presenter Paddy DiPadova discussed Assessment and Planning as part of working with the Retention & Recruitment Plan Template. Click the following links...
This webinar was held on Tuesday, October 4, 2016. Presenter Allison Abayasekara of ACU’s STAR² Center gave an overview of the STAR² Center and the resources and training opportunities we offer.
This article contains tips to help HR staff to craft an exit interview process that promotes a successful retention program.
“No matter how comprehensive and thoughtful your retention plan is, some of your staff will leave the organization. When this happens, try to conduct an exit interview to find out why he/she is leaving. The answers you receive may enable you to resolve previously unknown problems or help in...
“Radical Candor is Caring Personally and Challenging Directly.” View this short piece for an introduction to this powerful tool for employee engagement.
This presentation outlines the importance of staff satisfaction and employee engagement and offers pointers on finding a method for gauging staff satisfaction that fits your organization.
This template was created in 2011 to serve as an example for health centers to use in the creation of staff engagement surveys for their own employee engagement programs.
This employee satisfaction survey was created in 2010 to serve as an example for health centers to create surveys for their own employee engagement programs.
This is a brief video introduction to the STAR² Center Financial Assessment Tool. This tool was produced in Excel format to assist you in realizing the actual costs of provider turnover.