Managing in the Time of COVID-19 and Beyond Webinar Series

This three-part webinar series will focus on managers at health centers and the skills they need to have a positive impact on their workforce in the wake of the COVID-19 pandemic. Topics covered will include increasing employee engagement, policies and procedures, the logistics of changing care teams, and incorporating diversity, equity, and inclusion work into their management. This dynamic series will assist health center managers understand the importance of clear communication during the crisis and beyond to create an engaged workforce.

Session Description:

COVID has changed many of our clinical and non-clinical processes, some temporarily while others more permanently. This webinar will provide examples and steps to consider in updating procedures and workflows to ensure: sustainability beyond COVID including with virtual care and vaccination requirements, team-based coordinated care, and patient-centered care.

Speaker Bio:

Alexia Eslan is a native Spanish speaker with over 20 years of experience working with public and private health entities at the local, regional, national, and international levels. She has extensive expertise in public and private health strategies, leadership development, project management, strategic planning, community and patient engagement, qualitative research, data analysis and evaluation, learning collaboratives, quality improvement, health care transformation, social marketing, and capacity building.

Alexia’s experience at JSI as a senior consultant and office director, and prior to JSI as business operations manager at Kaiser Permanente and manager of market strategy at Colorado Access, have given her a keen understanding of the operations of healthy systems and their link to community.