Forum Replies Created
-
Posts
-
Mission: We are a team of caring professionals providing health care and supportive services for people in Central Iowa to improve their quality of life.
General Goal: Improve handling of incoming phone calls to our clinic.
SMART Goals: By December 31, 2019, 75% of incoming phone calls will either be responded to immediately (currently 42%) or a return call will be made within 2 hours (currently 10%) resolving the reason for the call .General Goal: Improve outcomes for diabetic patients
SMART Goal: By September 1, 2019 PHC Ames will develop a CenteringDiabetes program aimed at our diabetic patients with A1C greater than 9.0. .We initiated a new program called Farm to Clinic which provided farm fresh, locally grown produce to our patients in a farmer’s market in our waiting room. Vegetables are provided free through “produce prescriptions” earned by attending appointments. Its a great program, but labor intensive involving vegetable pick-up, sorting, storage and staffing of the market booth, preparation of a newsletter with information on the vegetables and recipes, assuring providers have the “produce prescriptions” to hand out to patients, and oversight of students. We decided to split the duties of the position and use community volunteers for coordination. The challenge was finding enough volunteers and back-up for volunteers, then the time to train the volunteers. We also use college students as interns since we’re in a college town, but this also involved time to train and these interns change every semester. After about six months working on our new model for this program we have “permanent volunteers,” a retired couple, that pick-up, sort and store the vegetables. We have another “permanent volunteer” in charge of orienting students and assuring the market booth is staffed. We only occasionally have to fill in to staff the booth and have never had to do vegetable pick-up since we started with these volunteers. Our role is now oversight of the program — purchasing vegetables, working with the community for donations, printing newsletters, etc, Our success came in meeting with staff, working with, meeting with, and training volunteers, development of a Farm to Clinic Market Training Manual for volunteers and student interns, and appointing a staff member as volunteer/intern point of contact.
Describe a time when you made an error in your work. What were the circumstances? What was the outcome? What did you do to correct and/or prevent the error in the future?
Thinking about your past jobs. What would you take forward from that job in this new position? What are the things that if you had a choice you would never have to deal with again?
What do you think your past manager will say about you? What are your three greatest strengths? What will your manager say you most need to work on?
Most jobs require you to handle multiple priorities. How have you organized and prioritized your work? What would you have done differently to increase your efficiency or effectiveness?
Tell me about a time when you had your greatest success in working as a team. What specific results were accomplished by the team?