i always start by asking the interviewee – Did you have any problems finding our office?
usually that makes them to start less anxious about being interviewed.
I then follow by introducing who ever is in the room with me interviewing.
I ask them if they are currently working and if they could tell me what a typical day for them in their current roll is.
then i proceed to ask:
1) Describe a time when you had to interact with a difficult client. What was the situation, and how did you handle it?

2) When you’re working with a large number of customers, it’s tricky to deliver excellent service to them all. How do you go about prioritizing your customers’ needs?

3) We all make mistakes we wish we could take back. Tell me about a time you wish you’d handled a situation differently with a co-worker?

4) Sometimes it’s just not possible to get everything on your to-do list done. Tell me about a time your responsibilities got a little overwhelming. What did you do?

5) Do you prefer to communicate via email, phone or in-person? Why?