Mission: We are a team of caring professionals providing health care and supportive services for people in Central Iowa to improve their quality of life.
General Goal: Improve handling of incoming phone calls to our clinic.
SMART Goals: By December 31, 2019, 75% of incoming phone calls will either be responded to immediately (currently 42%) or a return call will be made within 2 hours (currently 10%) resolving the reason for the call .

General Goal: Improve outcomes for diabetic patients
SMART Goal: By September 1, 2019 PHC Ames will develop a CenteringDiabetes program aimed at our diabetic patients with A1C greater than 9.0. .

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