Magda Vicente We have also grown in leaps and bound in the last 4 years. We decided to add two operations manager one for each department Medical and Dental. They have site meetings at all locations and that has allowed us to roll out polices, procedures, talk about events and engage the staff in more active participation. The office managers meet with the senior team once a month to report back on what is working, what is not. I am currently working with them to update Job descriptions, so that we align them to match our mission, vision and values. It will be a big roll out to the staff to include a new Excellence pledge. I have attached it for all to see. Attachments:You must be logged in to view attached files.