Looks like we are all thinking along the same lines. Our CHC did the same 2 years ago. One year after becoming an FQHC and growing, we definitely saw the need to have middle managers more engaged. We developed what we call a Joint Leadership Team. Once per month for 90 min this group meets with Senior Leadership. We have a standing agenda then add agenda items as needed. We engage them by teaching them more about the clinic. Agenda items include: deep dive into monthly financials; updates on strategic plan / goals; Quality updates; other training on policy development. We spent several months reviewing a few chapters of the OSV & Compliance Guide to help them be better prepared for the OSV site visit. Some of the challenges we encountered early on what how they disseminate information to their depts/associates as it was not being done. We had to set clear expectations and this seemed to help.
Looks like we are all thinking along the same lines. Our CHC did the same 2 years ago. One year after becoming an FQHC and growing, we definitely saw the need to have middle managers more engaged. We developed what we call a Joint Leadership Team. Once per month for 90 min this group meets with Senior Leadership. We have a standing agenda then add agenda items as needed. We engage them by teaching them more about the clinic. Agenda items include: deep dive into monthly financials; updates on strategic plan / goals; Quality updates; other training on policy development. We spent several months reviewing a few chapters of the OSV & Compliance Guide to help them be better prepared for the OSV site visit. Some of the challenges we encountered early on what how they disseminate information to their depts/associates as it was not being done. We had to set clear expectations and this seemed to help.