Mily Nguyen We see training as an investment in our staff and the overall clinic. We close our clinic doors once a month for half a day to hold our monthly staff meetings. We first break up into teams (based on roles) for a couple of hours and then regroup for the last couple of hours. We try to focus on one to two key topics each month. In addition to online workforce training that our new/existing staff complete on an annual basis, we also do a two-day staff retreat every year. During these “retreats”, we spend at least half a day doing team-building/team-bonding activities. Staff training and continuing education opportunities are also reported to the CQI committee on a monthly basis.