Change is always hard in any size organization so being the new kid on the block, i took my 90 days to really observe, spend time in each center and shadowing all levels of staff to best understand their work flow and gather some information from the employees. I was able to gather trends of concerns and gather a needs assessment to assist me in making some changes. The organization also recognizes employee of the month, “who made your day” from patients and promoting “pat on the back” comments to be submitted via performance management tool on individual employees.

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