Hi Ely! Thanks for your candid response. I’m curious to know how call center agents, like yourself, can be incorporated into SDoH work. When I think call center agents, I automatically think of patient advocate or patient representative because your role has the potential to connect patients or new patients with the right person, service, or resource. Perhaps being aware of SDoH initiatives at your health center or organization is enough to make sure you’re communicating potential services that someone is curious about. Any thoughts?
Hi Ely! Thanks for your candid response. I’m curious to know how call center agents, like yourself, can be incorporated into SDoH work. When I think call center agents, I automatically think of patient advocate or patient representative because your role has the potential to connect patients or new patients with the right person, service, or resource. Perhaps being aware of SDoH initiatives at your health center or organization is enough to make sure you’re communicating potential services that someone is curious about. Any thoughts?