Elizabeth Buckhanon What are the pros and cons for recruiting by word and mouth or people you/staff know? Credibility, the dissemination of messages about our company from our client’s interactions with provider’s and staff is a major advantage. Communication along with listening to our clients is key to providing them the tools needed to help create healthy change in their lives. Much of this communication takes place informally as family and friends share their experiences with our staff during a visit. A con could be that word of mouth could be a major drawback if our client encounters a bad experience and begins to share it as well. With the use of the internet and social media upset individuals have a large audience they can vent to.