Ely Romero-Morales 1) How did you decide on the workforce needed to address SDoH? 2) Do you have specific question(s) or a skill test to screen applicants? If so, provide an example of a question used. 3) What are the pros and cons for recruiting by word and mouth or people you/staff know? As a Call Center Agent these don’t apply to my role. But always looking to learn.