Jocelyn Bertsch I am proud of creating an organized credentialing system for a previous FQHC employer. I shared this system with my current employer’s HR manager. She greatly impressed the OSV surveyor with the organization of her credentialing files on our recent site visit. The HR manager was so thrilled! We don’t have any real challenges hiring mid-level providers, but we are having a very difficult time finding physician replacements for our retirees.